Case Study:
How Pointique solved Leave Management Challenges in a High-Stakes Environment
When large organizations rely on outdated or misaligned systems, even something as routine as leave management can spiral into a source of friction, frustration, and financial inaccuracy.
Recently, a major national broadcaster found itself in exactly this situation — grappling with complex SAP leave configurations that were no longer serving their business or their people. They needed more than just a fix — they needed clarity, confidence, and a partner who could walk the talk. That’s where Pointique came in.
The client was experiencing persistent issues with their leave management system — an SAP environment involving Human Capital Management (HCM), Payroll, SAP Cloud for Customer (C4C), and Cloud Platform Integration (CPI) components.
At first glance, the challenge might seem simple: review leave setups and fix what’s broken. But under the surface, the situation was more tangled.
Here's what was going wrong:
- Leave accrual calculations were inconsistent, leading to inaccuracies in employee balances.
- Time evaluations weren’t aligning with actual work schedules and HR policies.
- Leave encashment processes were misconfigured or poorly documented.
- The system lacked transparency — key configuration decisions and rationales were missing.
- Without solid documentation or a structured change control process, each system update introduced new risks.
This wasn’t just a technical glitch — it had a human cost. Employees couldn’t trust their balances, payroll teams were under pressure, and leadership lacked the confidence to approve policy shifts or enhancements.
Rather than jumping straight to patches, Pointique’s team approached the problem with structure and empathy. This wasn’t about quick wins — it was about building sustainable trust in a critical business function.
In-Depth Configuration Review
We started by auditing the entire leave configuration setup, including the often-overlooked leave encashment rules. Every parameter was tested against policy and real-world scenarios.
Implementation of Approved Corrections
After submitting a detailed review with findings and recommendations, we implemented only the client-approved corrections, ensuring full alignment with internal processes and policies.
SAP CPI and C4C Support
Beyond HCM and Payroll, we extended support to SAP
CPI and C4C, reinforcing integration reliability across systems.
Time Evaluation and Accrual Analysis
We combed through time evaluation results and accrual calculations to flag inconsistencies and identify their root
causes — not just the symptoms.
Documentation That Builds Institutional
Memory
We delivered a Configuration Rationale, Test Scripts, and a Project Status Tracker to ensure continuity, internal training,
and compliance.
Change Requests & Functional Specs
We documented all proposed enhancements via clear, structured change requests, making future updates easier and safer to execute.
Whether you’re a broadcaster, manufacturer, utility provider, or service-based business — the challenges in SAP leave management and system configuration are surprisingly universal.
Technical issues often have people-level impacts.
If employees can't trust their leave balances or HR teams can't rely on time evaluations, morale and compliance suffer.
Documentation isn't a 'nice to have'.
Many SAP challenges stem not from the system, but from missing or inconsistent documentation that leaves room for misinterpretation.
The right partner matters.
You want a consulting firm that not only understands SAP inside out but also values structured, human-centered problem-solving. Pointique didn't just fix — we clarified, documented, and enabled future success.
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If your HR, Payroll, or Time Management processes feel more complex than they should be, it might be time for a deeper review. Pointique brings years of hands-on SAP expertise — from configuration to communication — helping organizations across industries streamline their systems and strengthen their teams.
Explore how we can help you gain clarity and control over your SAP environment.